This series will detail and demonstrate the fundamental Quality Management System (QMS) concepts and principles, show the value in using the QMS tools and explain how to avoid/overcome the potential barriers to implementing a successful Quality Management System.

Topics include: Management’s Role in QMS Success, Assessing Training Needs & Effectiveness, Identifying, Developing & Mapping Key Processes, Measuring Success, Optimizing Customer Satisfaction, Selecting and Evaluating Suppliers, Continual Improvement and Managing Problems, Auditing for Value.

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